From Start to Finish, The Optimal Path. Orchestrate Complex, Multi-Step Journeys with a Clear Destination.

Pathway: The Goal-Oriented Navigator

Some business processes aren’t single actions; they are journeys with a defined end. Pathway is your goal-oriented Digital Worker, designed to navigate complex sequences, make forward-looking decisions, and ensure your most critical workflows reach their destination every time.

What is Pathway

Pathway represents a significant leap from reactive automation to proactive, strategic execution.

It is a goal-oriented agent, meaning its actions are not just based on current conditions but are chosen specifically to make progress toward a predefined objective. Unlike reflex agents that simply answer “What should I do now?”, a Pathway agent constantly asks, “Which of my possible actions will get me closer to my goal?”.

This requires a more sophisticated understanding of the world. A Pathway agent maintains an internal model of its environment and possesses knowledge about the potential outcomes of its actions. ¹ It uses this to “look ahead,” simulating different sequences of actions to find a viable path to its objective. ²⁵ This makes it the perfect solution for orchestrating complex, multi-step processes like customer onboarding, logistics routing, or managing a project from initiation to completion. It doesn’t just perform tasks; it manages a journey.

Problems Solved by Pathway

Many of the most valuable processes in a business are not simple, one-off tasks. They are complex sequences that are difficult to manage manually and are beyond the scope of simple reflex automation. Pathway is built to master this complexity.

Fragmented, Long-Running Processes

Onboarding a new enterprise customer can involve dozens of steps across sales, legal, finance, and support teams over several weeks. Manually tracking this process leads to delays, missed steps, and a poor customer experience. Pathway automates and orchestrates the entire journey, ensuring nothing falls through the cracks.

Inefficient Sequencing and Routing

In logistics, determining the most efficient multi-stop delivery route for a fleet of vehicles is a complex planning problem. A simple approach leads to wasted fuel, time, and resources. Pathway can analyze all possible routes to find one that achieves the goal (all packages delivered) efficiently.

Lack of Adaptability to Obstacles

What happens when a key stakeholder is out of office during a multi-stage approval workflow? A rigid, linear automation would fail. A Pathway agent, focused on the goal of “getting approval,” can adapt. It can identify the obstacle and reroute the request to a designated delegate, keeping the process moving.

Resource Bottlenecks

In manufacturing or project management, a series of tasks must be completed in a specific order. A delay in one step can create a bottleneck for the entire process. Pathway can manage the dependencies between tasks, allocating resources and adjusting timelines to navigate around potential bottlenecks and keep the project on track.

A Pathway agent operates on a foundation of planning and foresight. Its architecture is designed to find and execute a sequence of actions to achieve a specific objective.

How Pathway Works

Goal Formulation

The process begins with a clearly defined goal. This is the desired end state the agent is tasked with achieving. For example: “The new customer’s account is fully configured and they have completed their initial training.”

Perception and Modeling

The agent perceives the current state of the world through its sensors (e.g., checking the status of contracts in the CRM, payment status in the ERP, etc.) and uses this to maintain its internal model.

Planning and Action Selection

This is the core of Pathway’s intelligence. The agent uses search and planning algorithms to look into the future. ²³ It considers its available actions (e.g., “send contract for signature,” “provision user account,” “schedule training session”) and simulates their outcomes. It maps out different potential sequences of actions, evaluating which path will lead to the goal.

Execution

Once a plan is formulated, the agent begins executing the sequence of actions via its actuators.

Continuous Monitoring and Adaptation

A Pathway agent doesn’t just execute a plan blindly. It continuously monitors the environment. If an unexpected event occurs (e.g., the contract is rejected), it perceives this change, updates its model, and re-plans its course of action to overcome the new obstacle, always keeping its focus on the ultimate goal.

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Key Benefits

End-to-End Process Orchestration

Pathway can manage and automate entire business journeys, not just discrete tasks, ensuring seamless execution from start to finish.

Strategic Planning and Foresight

By considering future states, Pathway can make smarter, more strategic decisions, avoiding dead ends and inefficient paths that reactive agents might take.

Enhanced Resilience and Adaptability

Pathway is not brittle. When it encounters an obstacle, it can dynamically re-plan to find a new way to its goal, making your automated processes far more robust.

CustScalability for Complex Operationsomizable Workflows

Pathway allows you to automate and scale your most complex and valuable business processes, driving significant gains in productivity and efficiency.

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Use Cases and Examples

Logistics and Supply Chain

A Pathway agent is tasked with the goal of fulfilling a complex customer order. It plans the entire sequence: checking inventory across multiple warehouses, generating picking lists for the optimal location, scheduling a freight carrier, and tracking the shipment to the customer’s door. If a disruption occurs (e.g., a weather delay), it re-plans by finding an alternative carrier to ensure the delivery goal is met.

New Employee Onboarding

The goal is to make a new hire “Day 1 Ready.” A Pathway agent orchestrates the entire workflow: it sends the offer letter for e-signature, initiates a background check upon signing, provisions IT equipment and software access once the check clears, and schedules orientation meetings, ensuring a smooth and complete onboarding experience.

Multi-Stage Marketing Campaigns

The goal is to convert a new lead into a paying customer. A Pathway agent manages the lead nurturing journey. It sends an initial welcome email, schedules a follow-up email a week later with a case study, invites them to a webinar if they clicked the link, and finally assigns the lead to a sales representative once they have reached a certain engagement score.

Automated Financial Closing

The goal is to “close the books” at the end of the month. A Pathway agent executes the complex sequence of tasks: pulling data from various sub-ledgers, performing reconciliations, generating variance reports, and submitting the final consolidated report for review, navigating dependencies and ensuring each step is completed in the correct order.